Q&A
Q1: Are you a manufacturer or a trading company?
A1: We are a passionate and dedicated manufacturer with 9 years of profound experience in crafting excellence within the industry. Our expertise empowers us to provide both OEM and ODM services, meticulously customized to cater to your unique demands. This ensures not only competitive pricing but also unparalleled quality in every product we deliver.
Q2: Do you provide samples? Are they free or do they incur additional costs?
A2: Absolutely, we provide complimentary samples for our stock items, requiring only for you to shoulder the shipping fees. For bespoke projects, a small deposit is required, which will be conveniently deducted from the total amount in your confirmed order, making the process seamless and efficient.
Q3: How does your factory ensure quality control?
A3: Our dedicated Quality Control team conducts a thorough and meticulous inspection of every item, right from the initial production phases to the final packaging. This rigorous process ensures that the highest quality standards are consistently upheld, delivering perfection in every piece.
Q4: What is your delivery time?
A4: For in-stock products, expect swift delivery within 2-5 days following your payment. For items that are custom-made, a timeline of 10-15 days post-payment ensures your order is perfectly crafted and ready for dispatch, meeting your expectations efficiently.
Q5: What are your terms of payment?
A5: Our payment terms require a 30% deposit via T/T to initiate your order, with the remaining 70% balance due prior to the delivery. This structured payment plan ensures a smooth and trustworthy transaction experience.