Q&A
Q1: Are you a manufacturer or a trading company?
A1: We are proud to introduce ourselves as a dedicated manufacturer boasting an impressive 9-year tenure in the industry. Our wealth of experience empowers us to provide exceptional OEM and ODM services, tailored precisely to meet your unique needs. We assure you of both competitive pricing and unparalleled quality in all our offerings.
Q2: Do you provide samples? Are they free or do they incur additional costs?
A2: Absolutely, we delight in offering complimentary samples for our stock items; you are simply responsible for the shipping fees. For custom-crafted projects, a nominal partial deposit is required, which is conveniently deducted from the total amount of your official order.
Q3: How does your factory ensure quality control?
A3: Our esteemed Quality Control team is committed to excellence, diligently overseeing a meticulous inspection process that spans from the initial production stages through to final packaging, ensuring that the highest standards are consistently upheld.
Q4: What is your delivery time?
A4: For items readily available in stock, expect swift delivery within 2-5 days following payment. For custom orders, we generally require 10-15 days post-payment to prepare these items meticulously for dispatch.
Q5: What are your terms of payment?
A5: Our payment terms require a 30% deposit made via T/T, with the remaining 70% balance to be settled before the dispatch of your order, ensuring a seamless transaction process.